Shipping & Delivery

Shipping Policy 

For Indian Customers: 

  1. We ship across India via Speedpost, Delhivery, Bluedart, DTDC, and Professional Couriers.
  2. We offer free shipping for orders above Rs 2000.
  3. For orders below Rs 2000, shipping charges will be applied based on the location and pin code. The charges will be automatically added at the time of checkout.
  4. Once the order is dispatched, it will be delivered within 3-5 days. In case of any unforeseen event, the delivery may get delayed. Any delays or changes to your order timing will be communicated via email. You can also contact our customer care services to get an update.
  5. Customized products can take 5-10 days to dispatch.
  6. We will send the tracking information for the product via email. You can also use our website to track your order.
  7. Delivery of all the orders is done to the address provided by the customer. In case there is any change in the order, kindly drop us a mail at support@indiesilks.com within two hours of placing the order.
  8. All prices are inclusive of GST.

 

For International Customers:  

  1. Our delivery partners are FedEx and DHL.
  2. Shipping charges for our international customers will be calculated during check out, based on the order value, weight, and dimensions of the order. If order value is below 75 USD, there will be a flat delivery charge of 12 USD.
  3. Any custom charges/VAT/Local duties/Import duties have to be borne by the customer, at the time of the delivery.
  4. Once the order is placed, they are delivered within 7-10 working days. However, the delivery date might get extended due to customs process or any unforeseen event.
  5. Any cancellations regarding the order must be made within 48 hours from the purchase.
  6. Delivery of all the orders is done to the address provided by the customer. In case there is any change in the order, kindly drop us a mail at support@indiesilks.com within two hours of placing the order.